Cancellations will NOT be accepted for (weather, change of mind, vendor / model cancellations.) Please email us as soon as you know you know you need to reschedule. Reschedules will not be accepted if the rental date is 15 days out or sooner. If you are needing to cancel entirely you will be refunded 50% of the balance paid. The other 50% is NON-REFUNDABLE. We will not refund any order due to late arrival out of our control. However, you will get a credit for a future rental – minus any shipping charges already rendered. You will be subject to a $30 rescheduling fee.
EXAMPLE OF 1-2 DAY LOCAL PICKUP RENTAL PERIOD:
START DATE (day 1)- END DATE (day 2). Day 3 by 11am MST is the day the gown needs to be returned back. You are welcome to return it same day as well.
EXAMPLE OF 5 DAY RENTAL PERIOD:
EXAMPLE OF 8 DAY RENTAL PERIOD:
Choose your favorite gown and accessories and reserve them by selecting your start date into the PRODUCT CALENDAR. Once you have selected your start date, the calendar will auto populate your END RENTAL DATE. Your start date needs to be (2-3 days prior to your actual event/shoot date/travel date) If you book the start date too far in advance of actual need date – you run the risk of not returning your items back to us on time. This will result in late fees. The rentals must be back to us by the 8th day (for 5 day rental) and back the 11th day (for the 8 day rental).
1. When placing your order – if you have multiple items being purchased the start dates should be the same.
2. ANY rental order that has multiple START DATES (Example: May 1st, May 4th…. etc – will be subject to additional shipping fees or canceled and asked to re-order.
3. Any order that has a RETURN DATE that falls on SUNDAY OR A HOLIDAY MUST BE RETURNED TO US BY FRIDAY OR BY THE FOLLOWING BUSINESS DAY.
We ship the rentals out anywhere from 3-5 days out before your rental start date.
Day 1: (START DATE) Your items will arrive – It is important that your START date is NOT the day of your event or shoot. Please allow yourself enough time to receive the item/s and prep them for your shoot/event. In some cases – a package may be delayed (due to shipping service delays and in some rare instances due to a rental being returned to late to us. Should that occur we will email you to discuss the situation. – it is best to prepare for any shipping delays.
Day 2: You can try on the rentals with your models to make sure everything is ready to roll!
Day 3: This should be your EVENT or SHOOT date.
Day 4: Start packaging up your items. Be sure ALL item/s are packaged in original box (unless damaged), double tape the box. Please DO NOT clean any of the items – HOWEVER- Please be sure you have gotten out any sticks, grass, etc from the gowns before folding them. If you FAIL to remove sticks or other sharp objects – this can actually damage the item/s. ALL item/s should be shipped USPS PRIORITY ONLY (NOT USPS GROUND). Please do NOT use UPS. PLEASE DO NOT select (SIGNATURE REQUIRED & BE SURE YOU TELL THEM NOT TO ADD THIS ON.)
Please note: You cover your return shipping which can range from $10-60 dependent upon item/s you have rented and depending on if you are shipping the item/s back on a timely manner. We also allow you to select the best and most reasonable options for return shipping. Also in some cases you need the item/s a little longer and opt to rush ship them back.
Insurance is recommended – Please message me if you need help to know how much to insure the gown. A good rule of thumb is $450 for most gowns and $1000-2000 for the Rue De Seines.
Your rental item/s should be delivered to us by the 8th day. Please be sure to email us your tracking number/information.
What happens if your late in return shipping? Should you suspect you may be late – it is best to email us right away. Unfortunately, rentals have very tight turn around times and thus when your package is returned late this sadly puts a strain on another renter. If your order is not received ON the 8th day – you are subject to our late fee penalties.
My main purpose of this business is for styled shoots. I have rented to brides in the past & it is a very different process. Most brides need to try on a gown prior to their wedding to make sure it fits.
So contact me if you’re interested and we can see if we can make it work!
If I find out that a gown was rented for a real bridals/wedding/elopement/event (without authorization) then it is a $1000 minimum charge.
I have released a few gowns that I have designed myself and those will be for sale in the near future. You can always reach out about that!